The quality of a move is just as imperative as the expense associated with it, if not more. You shouldn’t surrender your items to the hands of Houston movers who aren’t following how useful their processes are. That’s a recipe for disaster and inflates the chance of your goods being banged up throughout transit. Here at A-1 Freeman Moving Group, we’ve got a huge emphasis on ensuring we support our customers with the best Houston moving experience
they can possibly have during an already hectic time.
We achieve this through our Quality Assurance Program. A big share of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we provide to every one of our clients so that we can get a good idea of how well we did during our methods. It has questions that deal with each step in the process leading off with the first sales call all the way through to the final delivery. This empowers us to get feedback directly from the folks whose opinion is the most important, our customers!
We track all of these data points in in turn to create a all-inclusive picture of how we’re doing. If we spot that there’s a part that’s having some problems, we’ll be able to rectify our technique and squash the issue for the next move. By continually improving our techniques, we’re able to stay well ahead of our competition when it comes to supplying dependable, high-quality customer service time and time again.
So when it comes to long distance moves
, local moves
, or any other moving requirements you have, make sure you’re hiring a professional moving company that has a sound plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate
Request a free quote