The A-1 Freeman Moving Group Difference for Employee Relocation We know what companies like yours want more than anything from a moving company, having conducted more than 1,000 interviews and focus-group sessions – in addition to transferring hundreds of companies and thousands of employees over the years: You want to set up your corporate relocation yourself. You want to know that your employees have access to superb care from us at each stage of the relocation. You want a detailed invoice from us. You want objective reporting on the value of our relocation services and how fastidiously we delivered them. In response, we’ve developed what we’ve named our “Silent” Employee Relocation Service. What it sets out to silence is the overwhelming barrage of information and update requisitions in addition to complaints companies like yours too often endure from their employees in a typical corporate move is in progress. And in delivering this silent service, we’ve taken pains to ensure that there’s nothing typical about a corporate move executed by A-1 Freeman Moving Group! Here’s How We’ve Set a Higher Standard Accountability Plainly establishing ourselves as a key contact with your employees and making sure they know we assume personal responsibility for making their relocation an untroubled one Fulfilling each and every promise we make Acting as an extension of your organization: an "on-staff" mover Offering precise definitions of our services and meeting your employees’ demands Move Policy Management and Adherence Making full use of our proprietary Move Management Technology to take account of and carry out your relocation policy and thereby cut down the number of calls you receive from employees throughout the move Doing our client profile of your firm, which lists virtually every relocation necessity, [prior to our accepting the first move Going back repeatedly to the client profile in order to determine whether a particular move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in performing, demands that we "Call for Authorization", or is "Never Authorized" Doing everything possible to thoroughly understand you, our client, and your desires prior to our move relationship Keeping all the latest contact, policy, and contract data up to date and close at hand Employee Education Providing thorough explanations of how we execute our services and what our Move Concierges will be accountable for Making a preliminary call that explains ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families move Directing our Move Concierges to consult personally with your relocating families to determine and understand their needs, review the move process, and give an accurate estimate of their personal effects Communication Maintaining constant communication with your moving employees to prevent superfluous calls from reaching your ears Enabling 24-hour-a-day Move Concierge assistance Giving you move status updates online 24 hours a day Having your Move Concierge communicate more than 70 times with you, your relocating employees, and others who’ll help your employees have a hassle-free relocation Continuing communication – even through final claims resolution, in the event claims are made Proactive Customer Service Dedicating ourselves to keeping you and your employees fully advised and at ease throughout the move Employing our move management technology to call out credible difficulties before they arise Providing ”front-loaded” employee education and communication to eliminate misgivings and promote peace of mind Responsiveness Making an introductory call to your transferring employees within 24 hours Instantaneously returning calls to you and your moving employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Carefully monitoring our quality on average and the responsiveness of each A-1 Freeman Moving Group employee who comes in contact with you and your employees during the move Following up after the move with a telephone survey of your relocated employees Assessing every aspect of the move when it’s finished Posting the results of our assessment on your website – honest results that make it possible for you to hold our performance against your quality standards and help us focus on constant betterment Total Quality Control Providing it on the basis of experience showing that the most likely way to prevent your relocating employees from phoning or emailing you with gripes is not to have gripes in the first place Making sure we’re never without quality people ready to assist you wherever you are and wherever you’re going read what others have said about us Request a free quote