Know your Houston Rights and Responsibilities during a Move When making a decision to hire any Houston moving company, your team needs to understand your rights and responsibilities. This is most importantly accurate when you have an interstate move. The Federal Motor Carrier Safety Administration (FMCSA) has set out a score of consumer protection regulations that are written with your best interests in mind. Here at A-1 Freeman Moving Group, we want to guarantee that you know everything that you are entitled to get from a licensed moving company, and what you are responsible for when hiring a mover. As per the FMCSA, you should receive from your mover the following information: An estimate in writing The “Ready to Move” brochure or link to the website Info on the mover’s arbitration program A written notice about access to the mover’s tariff The process that the mover has for handling claims A link to the FMCSAs “Your Rights and Responsibilities When You Move” booklet The customer is responsible for: Reading and understanding all moving documents that are provided to them by the mover. Being available at the time of pickup and delivery of your possessions, or having a representative available in their place. Notifying the mover as soon as possible when there is a change with the shipment (moving date, additional items, additional drop off point, etc) Paying the amount agreed upon and in the form agreed to with the mover. Filing claims for loss, damage or delays with the mover as soon as possible, if necessary. You can learn a lot more specific information on all of your Rights and Responsibilities at the fmcsa.dot.gov website. Whichever mover you hire, we want you to be well informed.